Pragmatist

For those engaged in the process of empowering consumers, 2012 is already a fascinating year. So it was timely that a bunch of us met at Ct...

You may wonder why a blog focused on how we seize control of our consumer experiences devotes so much space to our frustration in the person...

To clear their desks ahead of the summer (and clutter ours to no useful purpose), UK officials responsible for Busine...

"The entertainment industry scored a rare victory on Friday," says the FT , reporting the prison sentences and fines handed out in...

Breaking news in the bank charges saga : the Court of Appeal ruled today that certain allegedly excessive current account charges can be as...

With the government now such a significant shareholder in so many UK current account providers, it could save taxpayer's money and boost...

My refusal to pay for a current account landed me at Alliance & Leicester some time ago, as it also took the extraordinary step of pay...

I looked at Phorm in February and again in June , but not really wearing my consumer hat. Now I have an unwelcome opportunity to do just th...

The UK government is planning to promote "attractively packaged content" on the internet, bowing to pressure from copyright owners...

Ever since GE required me to get my Six Sigma greenbelt, I've been convinced that complaints can have a significant positive effect on ...

I'm having an interesting discussion with BMW in the context of my efforts to reduce the wind noise on my R1150 GS. It's been quit...

Interesting piece on Mashable recently, suggesting that most social networkers are in fact introverts . That means they are driven by their ...

Can anyone explain why Alliance & Leicester displays banner ads for its internet banking service within its internet banking account pag...

Well, I had a Crackberry for 2 days, returned it, and am expecting another tomorrow. Two top tips (explained below): Before you get a person...

Yes, even I have finally succumbed - a decade of Nokia loyalty overturned. With my Nokia E61 forlornly relegated to back-up status, my life...