Pragmatist

Exploring how we take control of our own consumer experience. Contains irony.

Showing posts with label poor customer service. Show all posts
Showing posts with label poor customer service. Show all posts
Saturday, 10 May 2014

Has The Initial Term Of Your #Mobile Contract Expired?

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Are you a cash cow? Today I contacted Vodafone to cancel the 3G contract I took out as part of an iPad offer a few years back. It'...
Thursday, 11 October 2012

Banks Tell Customers Last

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Bailing out (of) the UK Two days ago it was all over the national media that ING Direct UK's savings and mortgage business had bee...
Wednesday, 1 August 2012

Of A 900 Year Old Dwarf, Trinkets And Baby Steps

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Voda Yoda How apt that Vodafone has settled on a film character from 1980 to advertise the ability to... [sound of trumpets]... charge...
Thursday, 15 September 2011

Toshiba: You've Lost A Customer For Life

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In March 2011, I bought a Toshiba laptop after reading a glowing review on Which? (for which I'd had to subscribe).  Nineteen da...
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