Wednesday, 19 November 2008

Even Faster Payments, Please

My refusal to pay for a current account landed me at Alliance & Leicester some time ago, as it also took the extraordinary step of paying decent interest on a regular balance. "Clunky" is not the word for it, and you really need your wits about you to avoid the fees lurking within. Being a retail financial services lawyer helps mightily.

Recently the bank left me a message to say that it had decided to introduce so-called Faster Payments. This is hardly dazzling - you may be aware that this has its roots in the tidal wave of frustration at slow payments that was punctuated by the Cruickshank Report in March 2000, and the ensuing regulatory saga. I was there to help "sink the slipper", as a quaint Australian rugby expression would have it. Typically, the UK banks fought tooth and nail to avoid the inevitable conclusion that:

"there were profound competition problems and inefficiencies associated with payment systems in the UK. The report found that the underlying economic characteristics of the systems did not deliver price transparency, good governance, non-discriminatory access, efficient wholesale pricing and innovation."
I won't bore you with the catalogue of dithering over implementing a solution, but the fact that "faster payments" are long overdue is evident from the APACS's bizarrely triumphant puff:
"Faster Payments is the first new payments service to be introduced in the UK for more than 20 years. For the very first time phone, internet and standing order payments can move within a few hours - almost at the touch of a button."
But compare the APACS puffery, with the statements below from Alliance & Leicester. Note the nasty little catches marked by * and **. I've brought the weasel words up from the footnotes and placed them in bold italics immediately after each. I've even had to use red text to show the nasty catches within the nasty catches. There's a way to explain what they're doing without making such sweeping claims or promises in the first place. Faint hope that nonsense like this might disappear under the tighter FSA regulation of retail banking.
"We are improving our service to you by taking part in a payment scheme being introduced across the banking industry called Faster Payments. This means that when you move money electronically either by internet or telephone banking it will usually be available for you to use on the same day*. Other types of payments such as direct debits and the time it takes for a cheque to be available will not change. Payments to Alliance & Leicester Credit Card will not be sent using the Faster Payments scheme. This means that the time it takes for these to go through will also not change.

What this means to you

Currently, if you move money between accounts or make bill payments, it will normally be available 3 to 4 working days later. Faster Payments means your money will usually be ready to use on the same day.

We are now able to receive money by Faster Payments and have started to send money by the scheme. We plan to have the Faster Payments scheme fully implemented later this year. Certain conditions will apply**.
If the bank (or account) you have requested the money to or from is not part of the Faster Payments scheme, your money will continue to be moved using the BACS (Bankers' Automated Clearing Services) scheme and will be available for you to use 3 to 4 working days later. The Faster Payment scheme limit is £10,000 for immediate transfers and one off transfers that are set for a future date. The limit for standing orders is £100,000. Standing orders move money to another account on a regular basis. To start with we will have lower limits. These limits may change at any time without us telling you first. Other banks' limits may be different. Additional security checks may be carried out to protect you from fraud. If this happens your money may not be available on the same day.

You can easily make transfers or bill payments 24 hours a day, 7 days a week using our internet or telephone banking services.

[skipping several paragraphs of guff about internet and telephone banking that separates the * and the ** from the corresponding footnotes]

The Faster Payments scheme will allow you to keep your money in your account for longer."
A little premature to make the last claim so unreservedly, I'd say.

PS: 18 June '09: Here's John Kay's piece on the anniversary of the "faster" payments programme.


Anonymous said...

Didn't realise how thankful I should be that I have been out of the UK banking system for so long (I am an expat and have lived in Germany for 27 years, so all my banking accounts are in Germany)

I often transfer funds between current accounts with the same bank here (from the comfort of my very own computer), and the amounts are credited to the receiving account WITHIN SECONDS. So if I have a bill I need to pay from account A, but the necessary funds are in account B, I can do the transfer from B to A and then to the recipient in just one Internet banking session.

Within the family we sometimes transfer funds from an account with one bank to an account with another bank. That takes a really long time - something like one full day.

Now that England has managed to out-German the Germans on a piece of green turf surrounded by a blue athletics track (for the uninitiated: a mere football match), perhaps it is also time to emulate German efficiency in the banking sector.

Pragmatist said...

I love your comment, Victor, many thanks.

I'm an expat too (left Australia in '94), but clearly didn't choose as wisely you on the banking efficiency front!


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