There's a loooong way to go, but it's nice to see the FSA chipping away at all the 'revenue' banks have made through various nefarious means. The latest in the saga is HBOS's trick of wrongly rejecting half the complaints it received over investment products.
Their spokesman is quoted as saying:
"We recognise we have fallen short of the high standards of service our customers should be able to expect of us and we apologise to them for this."
Yeah, yeah. Just show us the money. We want our £17m in taxes back where they belong.