Thursday, 5 June 2008

Crackberry Adventures

Well, I had a Crackberry for 2 days, returned it, and am expecting another tomorrow.

Two top tips (explained below):
  1. Before you get a personal Blackberry, check whether any of your emails are going to come from a Blackberry Enterprise Server. If so, you will need a BES-configured handset.
  2. If you are a Vodafone customer, call Vodafone's upgrade or retention team to order your BES handset, and say you'll pay no more than £5 per month (on top of line rental) for email access.
Here's why:
  • Crackberrys are configured to run either the Blackberry Internet Service (BIS) or the Blackberry Enterprise Service (BES).
  • Only a BES-configured handset will accept email from a Blackberry Enterprise Server (really only affordable for larger employers), in addition to email from other servers.
  • A BIS-configured Crackberry will accept mail from MS Exchange etc., but not a Blackberry Enterprise Server.
  • Vodafone's high street stores only stock the BIS-configured Crackberrys, and offer email access for "only" £5 on top of your line rental (for what?). If you ask a store for a BES handset, they will offer to order you one, but charge you £28 on top your line rental for email access.
  • At the suggestion of Vodafone customer services, I called Vodafone's upgrade or retention team from the store, and they offered to deliver a BES handset with email access for "only" £5 on top of my line rental.
Will IT ever be easy?
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